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Returns and Complaints

Returns and Complaints

Goods Complaint Form

Consumer's email address

Consumer's name and surname

Consumer address

Order number

Name of the advertised products

Reason for complaint

Type of complaint request:

1. Replacement of goods with new ones

2. Free repair of goods

3. Reducing the price of the goods by the amount of ...

4. I withdraw from the contract and refund the price of the goods to the account ...

Complete if you choose 3. Reduce the price of the goods or 4. Withdraw from the contract

optional

Returns

Have you made a purchase that for some reason did not meet your expectations?

Don't worry. Sometimes it happens. Items purchased on bagsoff.com are eligible for return or exchange within 14 days of delivery.

To return or exchange a purchased product, please submit the completed form located right next to it - on the right side of the screen. This will allow us to process your return efficiently to make shopping in our store as comfortable as possible for you.

Please remember that for returned items to be eligible for a refund, they must not be used and must contain the original tags and packaging intact.

We would also like to remind you that in accordance with consumer law, cosmetics, underwear and cosmetic accessories are not returnable for hygiene reasons.

Complaints

We provide a 12 month warranty on purchased items. You can make a complaint about a defective item by completing the complaint form on the right side of the screen. Please provide a detailed description of the problem and photos illustrating the problem so that we can consider your application quickly and effectively.